Overview
Location Munich, Germany
Type Fulltime
Department Consulting
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About the role

Are you looking for a job with customer contact and a variety of tasks? Then the role of Technical Support Consultant could be just right for you.

"Miles" is an ERP software for finance, leasing, fleet and mobility management in the automotive industry. It is a complex end-to-end solution that includes front-, mid- and back-office functions and can be extensively customized to the customer's needs.

You will be part of a multidisciplinary unit responsible for delivering solutions to customers. The project teams within the units are dedicated to new implementations of Miles" and accompany the customer until go-live and through the hyper-care phase. You will then take over as part of the support team.

As Technical Support Consultant:

  • You are part of a multi-disciplinary support team and you serve as the technical expert.

  • You are the point of contact for customers with questions and technical defects.

  • You process incoming defects and incidents within the scope of the SLA.

  • You analyze and implement solutions in the customer environment.

  • You process, record and develop change requests.

  • You are responsible for planning and monitoring the progress of a ticket and informing the customer about the status of the ticket.

  • You collaborate with other teams to find and implement a solution.

  • You create and update support documentation.

  • Prioritize defects and issues in daily scrum meetings.

Your Profile

It is important that you work in an organized manner and can manage your time well. You should also be able to deal with changing priorities and stressful situations. You will be solving problems on a daily basis, for which you will need a strong analytical mind.

Teamwork is important, not only within the support team, but also with the developers, business consultants and project managers. You will also have the confidence and willingness to handle tickets and change requests yourself when needed.

What else is expected:

  • You are able to work in both German (at least C1) and English, as we are an international company.

  • You have a technical background and have programming experience with Java.

  • Ideally you have experience with requirements gathering, business analysis and configuring a solution.

  • You are open to learn more about our complex ERP package Miles and one of your future goals is to become an expert in this field.

  • You are someone who takes responsibility and is very solution-oriented. You are creative in finding alternative solutions for the customer.

  • You want to investigate problems and find concrete solutions for the customer.

What we offer

We would like to welcome you to an international and multicultural company that has been operating for over 30 years and is doubling in size every 5 years. Growth is our middle name, while we strongly adhere to our horizontal and open company culture.

You're in the drivers' seat of your own career, that's our motto. Your personal development is therefore paramount. During an extensive onboarding program of six months we make you, with the support of your job coach, familiar with our product and the organization. Even after this period, you will continue to get opportunities to learn and develop yourself further. You’re never alone.

At Sofico you will also work in a modern state-of-the-art office that is easily accessible. The flexible office hours and opportunities to work from home provide the necessary flexibility within the company.

At Sofico we are strong believers in the power of a good cup of coffee. Water or soft drinks are of course also on the menu. We love our team events. Think afterwork drinks, a BBQ, a family day, a company weekend, or a walking dinner with the whole company.

We at Sofico embrace  diversity and are committed to creating an inclusive environment for all employees, regardless of age, ethnicity, nationality, culture, religion, gender identity, sexual orientation, etc. Our selection process is based solely on your skills, experience and personality.

Convinced?

Come join our team and apply now!

Apply now!

Apply today

Explore our current job openings and apply today! If you have any questions, don’t hesitate to reach out directly to our HR team or call +32 92108040.