Reduce the workload on your team while empowering your customers to manage contracts, service requests, and payments independently. SOFICO Miles Customer Self-Serve offers an intuitive, self-service platform fully integrated with SOFICO Miles Enterprise, improving customer satisfaction and operational efficiency.
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The SOFICO Miles Retail modules are a bundle of three. During each webinar, the SOFICO team dives deeper into each of these modules.
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SOFICO Miles Customer Self-Serve
Available as: Front-End Experience & API Integration
Beneficial to: Vehicle leasing companies and OEM captives managing large contract volumes
Customers in control, your team focused on growth
Simplify contract management and improve service delivery
Put your customers in charge of managing their contracts and services, reducing their dependence on support. With SOFICO Miles Customer Self-Serve, customers can update details, check terms, and track compliance across their vehicle finance lifecycle. This self-service reduces routine inquiries and frees up your team for more strategic activities.
Real-time notifications ensure customers are always up-to-date with key events like contract changes, service completions, and payment schedules, making operations smoother and more transparent.
Strengthen financial oversight
Keep cash flow steady and minimize payment risks
Empower customers with clear visibility into their billing and payment schedules, lowering the risk of missed payments and improving your cash flow. SOFICO Miles Customer Self-Serve gives customers the tools they need to manage their financial obligations effectively.
Built-in compliance features ensure that contract terms, including maintenance schedules and renewal deadlines, are always met. This proactive approach minimizes risks and strengthens long-term customer relationships.
Boost efficiency in customer support
Faster resolutions, more efficient support
Resolve issues faster and reduce support demands. SOFICO Miles Customer Self-Serve allows customers to resolve common issues on their own, such as accessing FAQs, tracking case statuses, or reporting problems. When escalation is needed, detailed information is routed to your team for quick resolution.
Data insights from the platform let you continuously improve your services by analyzing customer behavior and trends. This data-driven approach helps you stay ahead of the competition and innovate based on real customer needs.
Benefits of using SOFICO Miles Customer Self-Serve
- Reduced administrative workload through customer self-service: allow customers to independently manage contracts, payments, and service requests, significantly cutting down on repetitive support tasks.
- Improved contract compliance and reduced risks: built-in compliance tools ensure that customers meet key contract requirements, such as maintenance schedules and renewal deadlines, minimizing the risk of contract violations.
- Enhanced financial transparency with timely payments: customers can clearly view and track their payment schedules, reducing the likelihood of missed payments and improving cash flow for your business.
- Faster issue resolution and greater customer satisfaction: the integrated support system enables customers to resolve common issues themselves, while seamless escalation processes ensure faster resolution when intervention is required.
- Data-driven insights for service improvement: gain valuable insights from customer behavior and issue patterns, helping you continuously refine your services and maintain a competitive edge.
- Scalable solution to support business growth: SOFICO Miles Customer Self-Serve grows with your business, providing the flexibility and scalability needed to manage an expanding customer base.
SOFICO Miles Customer Self-Serve is just one of our many modules delivering value to SMEs and private individuals. All SOFICO Miles modules are cloud native and run on the SOFICO Miles Microservices Platform to ensure top-notch performances. With these modules, you can facilitate digital touchpoints, streamline contract management, and enjoy the benefits of high-level flexibility, agility and direct use of data.
